Refund policy

This policy covers purchases made on esipick.tech by businesses. We want you to be happy with what you paid for, and we would rather fix a problem than argue about it. Please email Info@Esipick.com first.

Quick Fix ($300, one time)

• Before we start building: full refund if you ask before work begins.
• After we deliver: tell us within 7 days if it does not do what we agreed. We will fix it at no charge. If we cannot, we refund the part we could not deliver.
• Delivered and working as agreed: no refund.

Growth retainer and ready-made agents (monthly)

• You can cancel at any time. The service runs to the end of the month you have paid for, and you will not be charged again.
• We do not refund part of a month that has already started.
• First payment: if you are not happy, ask within 7 days of your first payment and we will refund it in full.

What is not refundable

• Fees we already paid to third parties on your behalf, such as AI usage, phone numbers or messaging charges
• Work you asked us to stop after we delivered it
• Problems caused by misuse, or by changes you or a third-party service made after delivery

How to ask for a refund

Email Info@Esipick.com from the address you bought with, and include your order reference from the receipt. We reply within 2 business days. Approved refunds go back to the original card through Stripe, including any tax charged, and usually show on your statement within 5 to 10 business days, depending on your bank.

Chargebacks

If something looks wrong on your statement, please contact us before disputing the charge. We can usually sort it out faster than your bank can.

This policy sits alongside our terms of service.